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General FAQs

General | Flexi-Dome | Ridgi-Dome | Motor-Dome | Pole and Sleeve

Please click on the question to reveal the answer. To change category, click a section above.

How long will my tent last if used in hot and sunny climates?
All synthetic fabrics will fade over a period of time. This is caused by ultra violet rays from sunlight and atmospheric pollution. If you are planning on using your tent in strong, prolonged sunlight, we recommend treating the flysheet of you tent with a good solar proof concentrate like Nikwax Tent and Gear Solar proof.
Solar proof concentrates can double the effective life of the tent fabric by reducing UV damage.

Ultra Violet radiation will eventually cause a weakening of all synthetic fabrics. The weakening can be very dramatic and is dependant upon the frequency of use and the conditions during use. Increasing loss of the ozone gases in the atmosphere will increase this kind of degradation as less UV radiation is reflected by the atmosphere. With normal weekend and holiday use, your tent will give you good service if well looked after, but extended periods of use in bright sunlight can cause this type of dramatic degradation. If such use is envisaged, then we recommend treatment with a solar proof concentrate as discussed previously as well as seeking a site which is as shaded as possible. The better the tent is looked after the longer will be it’s life. As UV degradation is a natural characteristic of synthetic fabrics, it is not possible for us to predict nor guarantee the life of any synthetic fabric. Tent fabrics are capable of being reproofed. Always follow relevant proofing manufactures instructions when reproofing your tent.
Can I buy products directly from you?
Yes, all our products are available through our websites www.khyam.co.uk and our sister website www.wynnster.co.uk
Seam Sealing my tent?
The majority of seams on your tent
flysheet have been seam taped during
manufacture. However it is sometimes not
possible, due to the nature of some materials
used and sewing methods employed, to fully seal all seams. It may therefore,
in some circumstances, be necessary to manually seal certain seams.
Should you find any ‘drips’ or ‘wicking’, first locate the exact position where
the water is penetrating the flyhseet. Remember this may be at a higher point than the drip, as the water may roll along the inside
of the flysheet until it finds a place to ‘pool’ and form a drip.
Once the point of the water ingress is found, note this position and apply sealant to the seam on the outside of the flysheet. It is best to test any sealant on a small inconspicuous area of your tent prior to proceeding.
The flysheet should be clean and dry before the sealant is applied.
Work the sealant well into the stitch holes and the sewing thread in the
area of the water ingress.
We recommend sealing the seam at least 5 cms above and below the point of water ingress. Please note that due to the
‘wicking effect’ you may find that water penetrates seams that have been tape sealed.
Water can, in some circumstances ‘wick’ along the sewing threads which run under the seam tape.
So it is very important to work the sealant well into the
stitch holes and thread in that area to prevent water soaking into the sewing thread itself.
On no account should the ‘teeth’of zips on
the flysheet or inner tent be sealed.
Do not over apply the sealant building up a thick layer of sealant. Over application can leave 'bubbles' of sealant where the outer surface dries giving the appearance that the sealant has cured. If the tent is packed away with these 'bubbles' in place, the bubbles will burst and glue your tent together.
Please allow at least 48 hours for the sealant to cure.
The tent should never be packed away until
the sealant is completely dry.
Application of Tent & Gear Solar Proof
All Khyam tents have a double polyurethane coating on the inside of the flysheet. This coating varies depending on model but all models well exceed British water proof standards. To further enhance the water proof qualities of flysheet fabrics the outside of the flysheet is also coated with a water resistant coating which makes rain fall 'bead up' and run quickly off the flysheet. In time this coating will reduce and will need replacing.
Therefore if you are considering applying Tent and Gear Solar proof to your flysheet we recommend using your tent for a few trips to allow the water resistant level to drop before application. Application of the Tent and Gear Solar proof from new will fail as the water resistant coating will prevent the adhesion of the Tent and Gear Solar proof. For further instructions and advice on application of Tent and Gear Solar proof please see product instructions on the reverse of the packaging.
How do I find my nearest stockist?
We do have a number of stockists across the U.K please contact our sales department directly on 0800644 4401 and they can direct you to the nearest dealer with available stock.
I do not live in the UK, could you tell me how I can order your products?
All our products are available via our websites www.khyam.co.uk and our sister website www.wynnster.co.uk however it is best to contact our sales department to check out carriage costs as the costs shown on the websites are for delivery within the U.K mainland only.
I believe my product is faulty, what do I need to do?
Please contact our technical help department by email or phone:
Email - info@khyam.co .uk (tel 0844 850 4401)
What does my product guarantee cover?
The Khyam Ltd. 12 month product guarantee, from date of purchase, will cover component, material, or manufacturing faults, which occur during normal recreational usage. The guarantee excludes fair wear and tear, accidental damage, and damage resulting from acts of nature, improper care, or use. Your statutory rights are not affected.

We strongly recommend that you take out a comprehensive Camping Equipment Insurance Policy to cover all your camping equipment.
I am looking for replacement poles or joints for my tent how do I get these?
Our service partner Tent Spares U.K stock many genuine Khyam spares so please contact them by email or phone:
Email - enquiries@tentspares .co.uk (tel 0844 850 4402)

Please try to have the following information to hand when you email or call :-

Make
Model
Year
Description of requirement, including a photo if possible.
Colour coding on pole (if applicable)
Can you recommend anyone for tent repairs?
We recommend TentSpares. enquiries@tentspares .co.uk (tel 0844 850 4402).
How do I clean the tent and tent inners?
DO NOT Machine Wash or Tumble Dry, this will damage the waterproofing. The inner can be washed in non-detergent soap flakes, or with special products available from your local retailer. The flysheet should be sponge cleaned with warm water only, or cleaned with special products available from your local retailer. Please contact your local retailer for advice.
I would like to purchase a replacement inner tent, where can I buy this from?
We are unable to supply inners as a separate item as these are only supplied with the tent.
Am I able to re-proof my tent?
Outdoor retailers offer products for re-proofing your tent. Please contact them for advise.
I would like to see a tent on display before I make my purchase.
To make choosing your tent as simple and easy as possible we have invested in both internal and external 360 degree video and still footage for the majority of our range. Why not check out these interactive features first from the comfort of your armchair. If you still would like to see a tent up on display, we do have a number of stockists across the U.K.

Please contact our sales department , on 0800644 4401 and they can direct you to the nearest dealer with available stock.
I am looking for a carpet for my Khyam tent, which models do you have carpets for?
We have carpets available for the following models:

Freelander
Freelander DLX
Explorer 400
Wayfarer / Wayfarer GT
Overlander
Screendome
Screenhouse
Chatsworth (also fits Khyam XL Ridgi-dome)
Chatsworth TC
Harewood (also fits the Khyam XXL Ridgi-dome)
Petworth (also fits XL Excelsior)
Longleat (also fits Khyam XXL Excelsior)
Sandringham 400
Windsor


Alberta
Winnipeg
Vancouver
Ontario 6 Quebec 6
Ontario 8 XC / Quebec 8 / Indiana 8TC
Quebec 8 DLX
Nevada XC / Driveaway XC
Montreal
Which models is the Khyam sun porch suitable for?
The Khyam sun porch is suitable for:

Indiana TC
Quebec 8 / Quebec 8 XC
Ontario 8 / Ontario 8 XC
Nevada XC
Where can I get a copy of the tent instructions?
We are adding copies of the tent instructions to our websites. Please use our search facility (top left) to search for your tent. If instructions are available, you will see the instructions logo.
My quick-erect tent has inverted, what do I do?.
Full instructions are available to help you easily re-invert your tent. Please click here to view them.
How can I reduce the condensation on the inside of my tent?
A common problem experienced by many campers is condensation. This is caused by moisture in the atmosphere forming beads or droplets of water when coming into contact with a cold surface. This may form on the walls of the inner tent but more likely on the inside of the flysheet. Condensation can also occur on the groundsheet of the tent particularly under air mattresses, bedrolls and other equipment. The use of a KHYAM original stone protections sheet may help to reduce the problem and will help to protect the sewn in ground sheet. Always ensure that the stone protection sheet does not protrude the edge of the flysheet. The storing of wet clothing and other wet articles inside the tent will also increase the likelihood of condensation. To reduce condensation as a whole, never cook in your tent and ensure that the tent is well ventilated at all times by using either the flysheet mesh vents if applicable and or the mosquito net doors on the inner tent.
The flysheet of my tent has faded and become brittle, what can I do?
All synthetic fabrics will fade over a period of time. This is caused by ultra violet rays from sunlight and atmospheric pollution. The weakening of fabric, which can be very dramatic, is dependant upon the frequency of use and the conditions during use. Recent loss of the ozone layer will increase this kind of degradation. With normal weekend and holiday use, your tent will give you good service if well looked after, but extended periods of use in bright sunlight can cause this type of dramatic degradation. If such use is envisaged, then it would be wise to seek a site which is as shaded as possible. The better the tent is looked after the longer will be it’s life. Because of this it is not possible for us to predict nor guarantee the life of any synthetic fabric. Tent fabrics are capable of being reproofed. Always follow relevant proofing manufactures instructions when reproofing your tent.
I can see drips of water forming on the inside of my flysheet. How can I stop this?
The majority of seams on your Khyam tent
flysheet have been seam taped during
manufacture. However it is sometimes not
possible, due to the nature of some materials
used and sewing methods employed, to fully seal all seams. It may therefore,
in some circumstances, be necessary to manually seal certain seams with the sealant provided.
Should you find any ‘drips’ or ‘wicking’, first locate the exact position where
the water is penetrating the flyhseet. Remember this may be at a higher point than the drip, as the water may roll along the inside
of the flysheet until it finds a place to ‘pool’ and form a drip.
Once the point of the water ingress is found, note this position and
using the brush provided with the sealant, apply the sealant to the seam on the outside of the flysheet.
The flysheet should be clean and dry before the sealant is applied.
Work the sealant well into the stitch holes and the sewing thread in the
area of the water ingress.
We recommend sealing the seam at least 5 cms above and below the point of water ingress. Please note that due to the
‘wicking effect’ you may find that water penetrates seams that have been tape sealed.
Water can, in some circumstances ‘wick’ along the sewing threads which run under the seam tape.
So it is very important to work the sealant well into the
stitch holes and thread in that area to prevent water soaking into the sewing thread itself.
On no account should the ‘teeth’of zips on
the flysheet or inner tent be sealed.
Do not over apply the sealant building up a thick layer of sealant. Over application can leave 'bubbles' of sealant where the outer surface dries giving the appearance that the sealant has cured. If the tent is packed away with these 'bubbles' in place, the bubbles will burst and glue your tent together.
Please allow at least 48 hours for the sealant to cure.
The tent should never be packed away until
the sealant is completely dry.