We make products that make you want to Invest in Adventure, and if they don't we want to know about it. Whether the product is no longer required, is faulty or has suffered damage, we're here to help. So, we've broken down our Return and Cancellation Policy to ensure it is as user-friendly as possible.

Order Cancellation

You have the right to cancel this contract within 90 days without giving any reason. The cancellation period will expire after 90 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel you must inform us (Khyam, Unit 2c Chartwell Point Chartwell Drive Industrial Estate Wigston Leicestershire LE18 2FT, 0800 644 4401, info@khyam.co.uk) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. 

We will collect the products for free if you are returning them within the first 30 days (UK Mainland only). Between 31-90 days, you will be responsible for any return costs.

If you would like us to arrange a collection of your unwanted items (between 31-90 days) we will charge a collection fee based on the relevant courier carriage at that time. Should you want to return the items using your own arrangements please return to the below address with a note containing your name, order number or receipt and contact details. You will need to cover the cost of returning your unwanted items fully as this will not be refunded.

If you cancel this contract, we will reimburse to you all payments received from you, excluding the costs of delivery unless the item(s) are faulty or there was a misdelivery. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than -

  a) 14 days after the day we receive back from you any goods supplied, or
  b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
  c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Returns address
Khyam
Unit 2c Chartwell Point
Wigston
Leicestershire
LE18 2FT

Exchange an Unwanted Item

Cancelling an order that has been received can be done by calling the Sales Line on 0800 644 4401 or contacting us via email on info@khyam.co.uk. Otherwise you can log into your account and request a return. 

So long as you have given us notice of the cancellation within the 90-day period then your cancellation is effective of the date of notice.

To return your items for an exchange, you must cover the collection fee of the original items. Please note it is not always possible for us to exchange items which were on special offer or promotion when you originally purchased as this is allocated stock separate to the main stock.

If you would like us to arrange a collection of your unwanted items we will charge a collection fee based on the relevant courier carriage at that time. Should you want to return the items using your own arrangements please return to the below address with a note containing your name, order number or receipt and contact details. You will need to cover the cost of returning your unwanted items fully as this will not be refunded.

Returns address
Khyam
Unit 2c Chartwell Point
Wigston
Leicestershire
LE18 2FT

Faulty or Incorrect Items

For faulty items that you want to return for a replacement, we will cover the collection fee of the original items and re-delivery of the new items. Please note it is not always possible for us to exchange items which were on special offer or promotion when you originally purchased as this is allocated stock separate to the main stock.

Should you want a refund for the faulty item, we will refund you the total price paid for the Products, as well as the delivery charge that you paid when placing the order. Please note we may ask to receive images of the faults before we arrange a collection. If you cancel this contract, we will reimburse to you all payments received from you, excluding the costs of delivery unless the item(s) are faulty or there was a misdelivery. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than -

  a) 14 days after the day we receive back from you any goods supplied, or
  b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
  c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

For items that have been incorrectly sent, we will cover the collection fee of the original items and re-delivery of the new items. The return of the item will be arranged by ourselves with use of one of our couriers. So, we ask that you are able to provide us with collection details at your earliest convenience.

Warranty Replacement or Repair

Informing us of an order that needs to be replaced or repaired under warranty can be done by calling the Sales Line on 0800 644 4401 or contacting us via email on info@khyam.co.uk. 

Your standard warranty is 12 months from the date that you received your products.

When you contact us you must provide your name, address and order number or copy of the confirmation email. 

We will endeavour to repair the item under warranty where we can, but will provide a replacement if this is the best option. Please note that repairs can take a couple of weeks to complete, so if you have any trips in the short-term please notify us when you first contact us so we can be sure you will have your items back in time.

We will arrange a collection of the items and will also cover the cost of the re-delivery once repaired or replaced. 

Consumer Contracts Regulations 2014

Following the Consumer Contracts Regulations 2014, you have a legal right to cancel an order within 14 working days from the day after receipt of the items, so long as the items are unused. With us, you have a right of 90 days of receipt of the items to cancel. In this, you have 90 days to change your mind or decide for whatever reason that you no longer want to receive or keep the items, entitling you to receive a refund. Another option is to request an exchange within the same 90 days.

The right to cancel does not apply to the following kinds of contracts: 
 > Contracts for the supply of goods which are liable to deteriorate or expire rapidly.

This site is operated by Secco Ltd. We are registered in England and Wales under company number 05246570 and with our registered office. Unit 2c Chartwell Point, Chartwell Drive Industrial Estate, Wigston, Leicestershire, LE18 2FT. This is also our main trading address.

You may contact us at the above mentioned address and through the following means:
Phone number: 0116 402 1980

Our VAT number is GB 811 531 469.

The European Commission provides a platform online dispute regulations (ODC) which can be accessed at https://ec.europa.eu/consumers/odr/. We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.

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