Payment Methods & Security

Selecting Your Preferred Payment Method

During the checkout process on the Basket page, you are able to select your preferred payment method. These are: -

  1. PayPal Checkout
    This will take you to www.paypal.com to log in, choose your funding source and confirm the payment of your order. 

  2. Proceed to Payment
    Choose this option if you would like to pay with Credit or Debit Card. You will proceed on www.khyam.co.uk to fill in your Billing Address, Delivery Address and Card Details.

  3. Apply for Finance
    You will be redirected to www.divido.com to input your details and find out if you have been approved for finance. You will only have this option at Checkout if you have reach the minimum amount of £300.00 required for Finance.

  4. Amazon Pay
    You will be asked to log in using your Amazon credentials to choose payment and delivery options. You'll then be able to view your order with us in your actual Amazon account.

Credit and Debit Cards

By choosing "Proceed to Payment" at Checkout, you can pay with the following cards:

  • Visa
  • MasterCard

There are no charges for making a purchase with a Credit Card.

PayPal

Khyam offers the alternative secure payment method via PayPal.

1. How do I use PayPal?
Select PayPal as the payment method and follow the onscreen instructions. You will be redirected to PayPal where you need to choose the PayPal funding source you wish to use for your order.

You will then receive 2 emails, 1 from PayPal to confirm your payment and 1 from Khyam to confirm your order.

 

2. Can I use PayPal without opening a PayPal account?
You can now pay with PayPal without having an account. This means PayPal will not hold onto your details after purchase. PayPal limit the number of account free transactions to 10.

 

3. PayPal errors
Unfortunately, sometimes there are problems creating or processing PayPal Orders. Here are some of the errors you might receive while creating your order:

If you are redirected to an error page or do not receive an online confirmation email from us then it is likely that an error prevented the creation of the order. If you are not sure please log into your Khyam account. If the order does not appear there then it was not successfully created. If you receive an email from PayPal stating that you have paid for your order but do not receive an email from us, please log into your account and check that the order was successfully created there. If it was not please Contact Us quoting your name, email address and the items that you ordered. 

'The buyer is restricted' - PayPal have placed restrictions on your account and we are unable to proceed with your order. Please contact PayPal to resolve this issue with them. Alternatively you may change your payment method and pay by card directly to Khyam.

'The buyer cannot pay, transaction rejected' - PayPal believes you are unable to pay for your order. Please contact PayPal and then when the issue is resolved you can retry to process your order. Alternatively you may change your payment method and pay by card directly. 

'The funding source is missing' - The funding source you chose to use to pay for your order is no longer connected to your PayPal account or your order. Please contact PayPal to resolve the issue . Alternatively you may change your payment method and pay by card directly.

'Transaction refused due to risk model of the buyer' - PayPal have run a risk model against your account for security reasons and believe your account may be high risk and will not allow us to proceed with your order. Please contact PayPal to resolve this issue. Alternatively you may change your payment method and pay by card directly.

Divido Finance

Image result for divido logo

Pay in Instalments – Flexible Payments with Divido
We offer a range of attractive finance packages range from 6 months up to 60 months through our partner Divido. No paper forms. No sending forms in the post. Completely online. The process is simple and takes around 5 minutes to complete. The process is carried out online and you will receive a decision within 30 seconds of completion.

Legal Details:
Khyam is a non-independent credit broker. Khyam is a registered trading name of Secco Ltd. Khyam has access to a lenders as a non-independent credit broker. Finance available subject to credit acceptance to UK residents aged 18 or over. Guarantees and indemnities may be required. Terms and conditions apply. Offer may be varied, withdrawn or extended at any time. All figures are correct at time of publication but may be subject to change.

  1. What does this mean?  Essentially, we're non-independent because we only work with a single finance provider and cannot search nor advise on the whole market for your best option to fit your circumstances.
  2. What's a credit broker?  We make an introduction on your behalf to a lender, but we are not the lender itself.  Meaning for example, when you take out finance on a new Khyam Product, we introduce you to Divido (the lender) and your finance agreement is between you and them.
  3. What about fees?  We don't charge you a fee for an introduction to a lender, however the lender may pay us or charge us a fee for the introduction.
  4. How am I scored?  Different lenders have different methods of scoring you for your suitability of your finance application.  We are not privy to the score, nor how they arrive at it.  We only get notification of an acceptance, referral or decline.  If you want to speak to our finance provider, their details are below.

Am I eligible for finance?

Applying for an instalment plan is similar to applying for a new credit card. The details you provide are checked against public registers, such as credit-rating agencies. To increase the chances of acceptance, ideally, you will have a good credit history (no late payments, CCJ’s, etc) and meet the following minimum criteria:

  • Be over 18 years of age
  • Be working at least 16 hours per week
  • Have 3 years of UK address history

Further Questions?
Feel free to give us a ring on 0800 644 4401 or send us an email to info@khyam.co.uk and we would be happy to answer any questions you might have. 

About Divido
Divido Financial Services Limited (‘Divido’) is authorised and regulated by the Financial Conduct Authority. For more information, please visit: www.divido.com 

My credit score isn't good, and I've been refused finance before. 
We don't currently work with any lenders who specialise in finance for those who find themselves with an adverse credit record. Please consider carefully any agreement where the total amount payable and APR are significantly higher than those offered through our chosen lender.  Please be aware that all credit searches are recorded against your history and may adversely affect your credit score.

If you want to make a complaint, please telephone or write to the following address in the first instance. We'll endeavour to resolve any complaint quickly and painlessly; Secco Ltd, Unit 2c Chartwell Point, Chartwell Drive, Leicester, LE18 2FT. Tel: 0116 402 1980

If you want to get in touch with the finance houses directly, please go to https://www.divido.com/contact

Amazon Pay

What is Amazon Pay?
Amazon Pay is a service that lets you use the payment methods already associated with your Amazon account to make payments for goods or services on third-party websites. To make a payment, you can use any of the payment methods on file in your Amazon account.

How do I sign up?
If you already have an account with Amazon, you only have to accept Amazon’s Terms of use when making a purchase on a non-Amazon site that accepts Amazon Pay. There is no separate registration process.

What payment methods can be used with Amazon Pay?
Any of the payment methods available in your Amazon account can be used with Amazon Pay. Note that Amazon.co.uk gift cards entered into your Amazon account cannot be used when making purchases with Amazon Pay on third-party websites.

What does it cost me to use Amazon Pay?
It costs you nothing. Using Amazon Pay adds no fees to your transaction with us. Your purchase incurs no transaction fee, no membership fee, no currency conversion fee, no foreign transaction fee, and no other fees. Your card issuer, however, may add a foreign transaction fee if your card was issued in a country different from the merchant's, as well as any other fees described in the terms and conditions for your card.

Payment is taken only once your order has been dispatched. This transaction will appear on your next statement as "AMZ*SeccoLTD Amazon Pay".

For more information please visit www.pay.amazon.com/uk/help/

Promotions and Discount Codes

To redeem your discount or promotional voucher, please follow the steps below:

  1. Select the item(s) you wish to order and add them to your basket.
  2. In the basket click "Got a Discount Code?" and enter your code in the box, then click "Apply".
  3. If your order does not meet the terms of the voucher a message will be displayed. You may need to modify your order for the discount to be applied.
  4. Please then Proceed to Payment as normal.

Important information about discount and promotional voucher codes:

  • Vouchers can be used to purchase any product on www.khyam.co.uk apart from other vouchers, bundle deals or when the criteria is not met.
  • Vouchers are valid for the time shown within its Terms and Conditions. 

 

Free Next Day Delivery

Applies to any single order over £150.00 will receive free delivery provided they qualify for the Free Delivery under these conditions. The Free Delivery is an automated voucher that is applies to your order the moment your basket exceeds £150.00 and therefore is a promotional benefit. Only full priced items are guaranteed to receive free delivery. If you use a voucher a code, we reserve the right to withdraw the automated Free Delivery Voucher. Please note free delivery is not available during any special promotions or offers. Only UK Mainland are able to receive free delivery, as long as they meet the criteria stated.

 

Discounts, Offers and Voucher Codes

Discounts, Offers and Voucher Codes cannot be used in conjunction with any other discount or promotional offer (including Free Delivery unless otherwise stated. Promotional codes are codes that enable customers to obtain benefits such as discounts or free gifts. These codes are non-transferable so may only be used in accordance with their terms of use.

If you use a promotional benefit, you must first check that it was issued to you and that you are eligible to use it. By using it to claim a promotional benefit you will be confirming that: -
  (i) you are entitled to use the code;
  (ii) you meet all the conditions that apply to its use;
  (iii) you agree to the terms set out above.

 

Gift Vouchers

  • Gift Vouchers can be used to purchase any product on www.khyam.co.uk  apart from other vouchers or event tickets.
  • You don’t have to spend the whole balance of the Gift Voucher at once. We will keep track of the remaining balance which can be used at a later date.
  • Gift Vouchers are valid for 24 months from the date of purchase so make sure you redeem your Voucher in time!
  • Gift Vouchers are valued and issued in GBP. You can still redeem your voucher on an order using a different currency, however the value of the voucher in that currency will be calculated at the time of redemption.
  • Unfortunately it is not possible to use Gift Vouchers against orders purchased via the finance payment option (available in the UK only).
  • If you have been lucky enough to receive multiple Gift Vouchers you can use more than one Gift Voucher against an order by repeating the same process listed above.

Security

We are committed to keeping your information secure both online and offline. When sensitive information is submitted via the Website, that information is encrypted and is protected with SSL (indicated by the padlock icon on your browser). The servers on which we collect and store personal information are kept in a secure environment.

We do not keep any of your financial information once the payment has been processed.

 

Secco Ltd is authorised and regulated by the Financial Conduct Authority (FRN 803615) and acts as a credit intermediary. Finance options are provided by Divido Financial Services Limited in association with Shawbrook Bank Limited who is authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority. Registered office: Lutea House, Warley Hill Business Park, Great Warley, Brentwood, Essex, CM13 3BE. Finance available subject to age and status. Terms and conditions apply. Secco Ltd, Unit 2c Chartwell Point, Chartwell Drive, Wigston, Leicester, LE18 2FT

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