Q. What is covered in the guarantee?
All Khyam products are covered under our Product Lifetime Guarantee and we are aware that from time to time faults can appear. Should a product fail due to manufacturing defects in workmanship and/or materials, or a genuine fault, we will repair the item free of charge or replace at our discretion. If it’s no longer available, we’ll replace with an alternative from our current range that’s as close to it as possible.
Q. What is NOT covered with the guarantee?
Our guarantee covers genuine manufacturing faults or defects only and does not cover normal wear and tear. To help clarify what this means, here’s a few pointers of things that wouldn’t be covered: