General Enquiries

How can I contact you?
At Khyam we love hearing from our customers and have a variety of contact options so you can choose the one that suits you. You can call us on 0800 644 4401 or email us at info@khyam.co.uk. For any spare or repair queries you can email spares@khyam.co.uk.If you'd like to message us on Social Media you can get us on Facebook, Twitter and Instagram. There's also a form you can fill out and we'll contact you. For more information as well as our postal address please click here.

 

What do you do with my data?
At Khyam we're committed to protecting your privacy so have policies in place to protect your information. You can read our Privacy Policy here and our Cookie Policy here.

 

How can I change my account details?
You can change your address, preferred payment options and email notifications all on your account by logging into the site. Otherwise, email us at info@khyam.co.uk with the information you would like to change.

Order Enquiries

Can I buy directly from Khyam?
Absolutely! All of our products are available through our website, Amazon and eBay!

 

How do I find my nearest stockist to see a product on display?
We can appreciate that before buying you may want to view the product in person before committing! We have a number of stockists across the UK and a few in mainland Europe. You can find your nearest by putting your postcode into this page. As we are 95% web direct, we provide the option to purchase direct from us and make use of our 90 day Return Policy! You can read more on this here.

 

How do I place an international order?
All of our products are available to purchase on our website. However, it may be best to contact our Sales Team to check the carriage costs. You can do so by emailing info@khyam.co.uk


What is V12 Retail Finance?
With V12 Retail Finance you have the ability to place an order with UP TO 1 YEAR INTEREST FREE CREDIT. More information can be found by clicking here.

 

Why won't more than one discount/offer work on my order?
Offers and discounts cannot be used in conjunction with another, unless otherwise stated. So if you have two discount codes we recommend using the one which gives you the best deal! This does include the offer of Free UK Mainland Next Day Delivery (over £150.00). For more details click here.

 

What are my payment options?
For an online purchase you can pay using a Credit/Debit Card, PayPal or V12 Retail Finance. For telephone orders, you will have to pay with use of a Credit/Debit Card or V12 Retail Finance. For more information click here.

 

How long does it take for a refund to be processed?
Refunds cannot be processed until the order is back with us. Generally, the refund will take up to 7 working days to show in your account. For Credit Card refunds though, this can take up to 30 days to show on your account. The refund is immediate on our end but the time it takes will depend on who you bank with. 

 

What is the order Cancellation and Returns Policy?
We make products that make you want to Invest in Adventure and if they don't we want to know about it. We have a Policy which covers immediate cancellation right up to 30 days from when you purchased. Click here to read more.

 

What are the delivery details?
We want Khyam products to be available to all no matter where they are so we provide affordable worldwide delivery. Our delivery services are completed by UK Mail, and Royal Mail for smaller items. We use Next Day Delivery but our courier doesn't deliver on weekends or Bank Holidays. Should Saturday delivery be required then this is available at a higher fee. Delivery times for orders outside UK Mainland will vary depending on destination. Generally deliveries outside UK Mainland arrive within 5 working days. Please click here for more.

Product Enquiries

Where can I get a copy of the instructions for my tent/awning?
We have these readily available on our website. For current Khyam models please click here. For any older discontinued Khyam model please click here.

 

What does my product Guarantee cover?
The Khyam 12-month guarantee, from the date of purchase, will cover component, material or manufacturing faults which have occurred during normal recreational usage. The Guarantee excludes fair wear and tear, accidental damage and damage resulting from acts of nature, improper care or use. Your statutory rights are not affected. The Manual and Auto Joints on our Quick Erect Models have a lifetime guarantee (excluding the joint attached to the top pole). Please contact us with proof of purchase in order to take advantage of this. We strongly recommend that you take out a comprehensive Camping Equipment Insurance Policy to cover all your camping equipment.

 

How can I clean my tent/awning?
DO NOT machine wash or tumble dry as this will damage the waterproofing. Inner-tents can be washed in non-detergent soap flakes, or with special products available from your local retailer. The flysheet should be sponge cleaned with warm water only, or cleaned with special products available from your local retailer. Please contact your local retailer for advice.

 

How do I connect my awning to my Campervan, Motorhome or Caravan?
There are numerous different ways to connect our awnings to your vehicle. The best fit can be achieved using the awning rail, but the vehicle must be lined back up again after driving away. Having said this, the alignment can be easily marked by placing a brightly coloured "domed" peg into the ground directly next to the base centre of each tyre on this side of the vehicle. The ?domed? pegs pose no threat to the tyres and can be easily seen and driven up to. This way the fit of the awning to the vehicle will be much better than with straps.

You can use straps to connect your awning to your vehicle so long as you do not have a pop top. To do this you would need to use one of our Kador Convertors which is a 3m section of awning piping/Kador and along the length there are 5 webbing loops to which guy ropes or straps can be secured. The Kador Convertor can then be attached directly to the awning using the Figure of 8 Strip provided with most our awnings. Then the awning can be tied or strapped to the vehicle. We would also recommend that the guy ropes/straps are connected to roof bars/racks and not allowed to contact directly with the paint work of the vehicle. Natural movement of the guy ropes/straps may mark/scratch the vehicle. With this method, after driving away you will not need to line your van up perfectly with the awning.

The third method would be to use one of our Pole and Clamp Kits in conjunction with a series of Sucker Clamps. This way the lining up process is not so critical as the awning is connected up to suckers that you stick to the roof of your vehicle and then run the connection pole through the sleeves of the awning and "eyes" of the suckers.

Having exhibited our awnings on numerous vehicles including a VW's and VW size vehicles we would recommend using the awning rail to connect as the fit is much better and the lining up is made easy with the help of the domed pegs.

You can view our blog on this subject here.

 

How can I reduce condensation in my tent/awning?
A common problem experienced by many campers is condensation. This is caused by moisture in the atmosphere forming beads or droplets of water when coming into contact with a cold surface. This may form on the walls of the inner-tent, but more likely on the inside of the flysheet. Condensation can also occur on the groundsheet of the tent particularly under air mattresses, bed rolls, and other equipment. The use of Khyam original stone protection sheets may help to reduce the problem and will help to protect the sewn-in groundsheet. Always ensure that the Stone Protection Sheet does not protrude the edge of the flysheet. The storing of wet clothing and other wet articles inside the tent will also increase the likelihood of condensation. To reduce condensation as a whole, never cook in your tent and ensure that the tent is well ventilated at all times by using either the flysheet mesh vents if applicable and/or the mosquito net doors on the inner-tent.

 

How long will my tent/awning last if used in hot and sunny climates?
All synthetic fabrics will fade over a period of time. This is caused by ultraviolet rays from sunlight and atmospheric pollution. If you are planning on using your tent in strong, prolonged sunlight, we recommend treating the flysheet of your tent with a good solar proof concentrate like Nikwax Tent and Gear Solarproof.

Solar proof concentrates can double the effective life of the tent fabric by reducing UV damage.

Ultra Violet radiation will eventually cause a weakening of all synthetic fabrics. The weakening can be very dramatic and is dependent upon the frequency of use and the conditions of during use. Increasing loss of the ozone gases in the atmosphere will increase this kind of degradation as less UV radiation is reflected by the atmosphere. With normal weekend and holidays use, your tent will give you good service if well looked after, but extended periods of use in bright sunlight can cause this type of dramatic degradation. If such use is envisaged, then we recommend treatment with a solar proof concentrate as discussed previously as well as seeking a site which is as shaded as possible. The better the tent is looked after the long will be its life. As UV degradation is a natural characteristic of synthetic fabrics, it is not possible for us to predict nor guarantee the life of any synthetic fabric. Tent fabrics are capable of being reproofed. Always follow relevant proofing manufactures instructions when reproofing your tent.

 

What do I do if my Quick Erect tent/awning has inverted?
Full instructions are available to help you easily re-invert your tent by clicking here. Should you need any further assistance please call us on 0800 644 4401 and choose option 2/technical help.

 

How can I stop drips of water on the inside of my flysheet?
Most seams on your Khyam tent flysheet have been seam taped during manufacture. However, it is sometimes not possible, due to the nature of some materials used and sewing methods employed, to fully seal all seams. It may, therefore, in some circumstances be necessary to manually seal certain seams with the sealant provided. Should you find any "drips" or "wicking", first locate the exact position where the water is penetrating the flysheet. Remember, this may be at a higher point than the drip, as the water may roll along the inside of the flysheet until it finds a place to "pool" and form a drip. Once the point of the water ingress is found, note this position and using the brush provided with the sealant, apply the sealant to the seam on the outside of the flysheet. The flysheet should be clean and dry before the sealant is applied. Work the sealant well into the stitch holes and the sewing thread around the water ingress.

We recommend sealing the seam at least 5cms above and below the point of water ingress. Please note that due to the "wicking effect" you may find that water penetrates seams that have been tape sealed. Water can, in some circumstances "wick" along the sewing threads which run under the seam tape. So, it is very important to work the sealant well into the stitch holes and thread in that area to prevent water soaking into the sewing thread itself. On no account should the "teeth" zips on the flysheet or inner-tent be sealed.

Do not over apply the sealant building up a thick layer of sealant. Over application can leave "bubbles" of sealant where the outer surface dries giving the appearance that the sealant has cured. If the tent is packed away with these "bubbles" in place, the bubbles will burst and glue your tent together. Please allow at least 48 hours for the sealant to cure. The tent should never be packed away until the sealant is completely dry.

 

How do I get replacement spare parts?
Please email spares@khyam.co.uk or call 0800 644 4401 and choose option 1/spares and repairs. Let the Team know what has happened, what model you have and what part they need.


Can you recommend anyone for tent/awning repairs?
We work with our own repairer. Please email us on spares@khyam.co.uk with details on what has happened, the model that you have and any photos of the area needing repair. 

 

How do I seam seal my tent/awning?
Most seams on your tent flysheet have been seam taped during manufacture. However, it is sometimes not possible, due to the nature of some materials used and sewing methods employed, to fully seal all seams. It may therefore, in some circumstances, be necessary to manually seal certain seams. Should you find any "drips" or "wicking", first locate the exact position where water is penetrating the flysheet.

Remember this may be at a higher point than the drip, as the water may roll along the inside of the flysheet until it finds a place to "pool" and form a drip. Once the point of the water ingress is found, note this position and apply sealant to the seam on the outside of the flysheet. It is best to test any sealant on a small inconspicuous area of your tent prior to proceeding. The flysheet should be clean and dry before the sealant is applied. Work the sealant well into the stitch holes and the sewing thread around the water ingress.

We recommend sealing the seam at least 5cms above and below the point of water ingress. Please note that due to the "wicking effect" you may find that water penetrates seams that have been tape sealed. Water can, in some circumstances "wick" along the sewing threads which run under the seam tape. So, it is very important to work the sealant well into the stitch holes and thread in that area to prevent water soaking into the sewing thread itself. On no account should the "teeth" zips on the flysheet or inner-tent be sealed.

Do not over apply the sealant building up a thick layer of sealant. Over application can leave "bubbles" of sealant where the outer surface dries giving the appearance that the sealant has cured. If the tent is packed away with these "bubbles" in place, the bubbles will burst and glue your tent together. Please allow at least 48 hours for the sealant to cure. The tent should never be packed away until the sealant is completely dry.

 

How do I reproof my tent/awning?
Outdoor retailers offer products for re-proofing your tent. Please contact them for advice.

 

How do I solar proof my tent/awning?
All Khyam Tents have a double polyurethane coating on the inside of the flysheet. This coating varies depending on model but all models well exceed British water proof standards. To further enhance the waterproof qualities of flysheet fabrics, the outside of the flysheet is also coated with a water-resistant coating which makes rainfall bead up and run quickly off the flysheet. In time this coating will reduce and will need replacing.

Therefore, if you are considering applying Tent and Gear Solarproof to your flysheet, we recommend using your tent for a few trips to allow the water-resistant level to drop before application. Application of the Tent and Gear Solarproof from new will fail as water-resistant coating will prevent the adhesion of the Tent and Gear Solarproof. For further instructions and advice on application of this, please see product instructions on the reverse of the packaging.

 

What do I do if I think my product is faulty?
Please contact us as soon as possible if you believe your product to be faulty. You can do so by calling 0800 644 4401 or emailing info@khyam.co.uk. Please provide your proof of purchase and any details on the fault. For faulty items that you want to return for a replacement, we will cover the collection fee of the original items and re-delivery of the new items. Please note it is not always possible for us to exchange items which were on special offer or promotion when you originally purchased as this is allocated stock separate to the main stock.

Should you want a refund for the return, we will refund you the total price paid for the Products, as well as the delivery charge that you paid when placing the order.

Please note we may ask to receive images of the faults before we arrange a collection.

 

My flysheet has faded and become brittle - what can I do?
All synthetic fabrics will fade over a period. This is caused by UV rays from sunlight and atmospheric pollution. The weakening of fabric, which can be very dramatic, is dependent upon the frequency of use and the conditions during use. Recent loss of the Ozone Layer will increase this degradation. With normal weekend and holiday use, your tent will give you good service if well looked after, but extended periods of use in bright sunlight can cause this type of dramatic degradation. If such use is envisaged, then it would be wise to seek a site which is as shaded as possible. The better the tent is looked after the longer will be its life. Because of this it is not possible for us to predict nor guarantee the life of any synthetic fabric. Tent fabrics are capable of being re-proofed. Always follow relevant proofing manufacturer's instructions when proofing your tent.

Klarna - Pay later (invoice in 30 days)

We got it all covered for you - we answered frequently asked questions your customers may have about Klarna before, during or after the purchase. Just copy the relevant questions to your site and insert your store name and applicable terms in the areas in brackets. That's it!

Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 100,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

How does Pay later work?
Once your order's confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk

Am I eligible for Pay later?
To use Pay later you must be at least 18. Whilst this option is widely promoted, Pay later is subject to your financial circumstances. When choosing Pay later, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later?
Klarna is unique and offers Pay later based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna, you'll need to provide your mobile phone number and your email address. The mobile number is required in case we need to reach you. All statements will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive the payment information and so will be liable for delayed payment fees.

Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Khyam run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later?
Although Pay later is widely promoted it is not always universally available. The Pay later method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

What are my payment options with Klarna?
You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later payment option, where you can pay for the goods once you have received them via credit card or debit card. What happens if I cancel or return my order? As soon as Khyam have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment.

What happens if I don’t pay for my order?
Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive email reminders to pay – and, if very late, we’ll also send you a text or letter, too. If you fail to pay Klarna for your order, your credit score will be affected.

I have been asked to go to Klarna's site. Is this correct?
If you have chosen to Pay later, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card.

What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give us the correct details, as otherwise you will not receive the payment information.

Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by Khyam. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?
You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email to pay for your order.

Have you received my payment?
If you pay by card, Khyam will confirm your order right away. If paying by Pay later, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com.

What happens to my statement, when I've returned the goods?
Once Khyam has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed.

I've received a statement, but I've not yet received my goods.
You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call Khyam to check on delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.

I have cancelled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

I have asked for a refund. How will I be refunded?
If you have paid for your order with card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.

I haven’t received an email with my statement/payment information.
If you do not have your statement number to hand you can log in at www.klarna.com/uk, where you will find all of your orders and be able to make payments.

I still have questions regarding payment, how can I get in touch?
Visit Klarna’s Customer Service for a full list of FAQ’s, live chat and telephone options.

Klarna - Pay later (in 3 instalments)

Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 100,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

How does Pay later in 3 work?
Pay later in 3 will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Khyam and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.

Am I eligible for Pay later in 3? 
To use Pay later in 3 you must be at least 18. Whilst this option is widely promoted, Pay later in 3 is subject to your financial circumstances. When choosing Pay later in 3, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later in 3? 
Klarna is unique and offers Pay later in 3 based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

What do I need to provide when I make a purchase? 
If you want to make a purchase with Klarna using Pay later in 3, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Will a credit search take place against me? 
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Khyam run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later in 3? 
Although Pay later in 3 is widely promoted it is not always universally available. The Pay later in 3 payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

What are my payment options with Klarna? 
Payment for your Pay later in 3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.

What happens if I cancel or return my order?
As soon as Khyam have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.

What happens if I don’t pay for my order? 
Klarna will automatically attempt to collect your payment for your Pay later in 3 purchase at Khyam from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.

I have been asked to go to Klarna's site. Is this correct? 
You can view all of your Klarna purchases and payment schedule simply by logging onto Klarna.com/uk.

What do I need to provide when I make a purchase? 
If you want to make a purchase with Klarna you need to provide your name, address, email address and mobile phone number. For some orders you may need to provide your date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise you will not receive the payment information.

Is my payment information safe? 
Payment information is processed securely by Klarna. No card details are transferred to or held by Khyam. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date? 
No, this is not currently possible for Pay later in 3 purchases.

Have you received my payment? 
Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com/uk.

What happens to my statement, when I've returned the goods? 
Once Khyam has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.

I've received a statement, but I've not yet received my goods.
In the event that your goods have not been received please call Khyam to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.

I have cancelled my order. How long will it take until I receive my refund? 
As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

I have asked for a refund. How will I be refunded?
Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

I haven’t received an email with my statement/payment information.
You can log in at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

I still have questions regarding payment, how can I get in touch? 
Visit Klarna’s Customer Service for a full list of FAQ’s, live chat and telephone options.

Klarna - Slice it

Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 100,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

How does Slice it work?
Spread the cost of your purchase into equal monthly payments with 9.9% interest. Slice it is a promotional plan on the Klarna Account.

How do I use Slice it?
When you shop online, Klarna’s system reviews each order to determine which payments options are available to you. If Slice it is offered, simply select this option. The first time you shop with Slice it you will be asked in to apply for a Klarna Account. If you’re approved Klarna will create an account for you and your order will be placed. Every time you shop with Slice it after that, you only need to agree to the purchase and won’t need to sign up again. The order amount will be added to your Klarna Account as additional promotional plans.

I have been asked to go to Klarna's site. Is this correct?
If you have chosen to pay with Slice it by Klarna, Klarna will send you an email with further details on how to pay.

Can I pay less than the amount owed each month?
You can at any time chose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. Should you chose to pay your minimum payment instead of your interest-saver payment this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 18.9% APR (variable). It’s up to you.

Do I need to be 18?
Slice it is only available to people aged 18 or over and is an online exclusive payment method.

How do I manage my Klarna Account?
Log in to the customer portal at Klarna.com at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service team.

How can I increase my chances of being accepted for Slice it?
Klarna is unique and offers Pay later based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

How is my statement sent?
If you chose to use Slice it, we will send your monthly statement notification via email with instructions on how to make a payment and an overview of your Klarna Account. Once you have been landed on your Klarna Account overview page, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance.

What do I need to provide when I make a purchase?
If you want to make a purchase with a Klarna Account you need to provide your mobile phone number and your email address as well as name, billing address and your date of birth. Your mobile number is required in case we need to reach you. All statements will be send to your email address. It's very important, that you give us the correct details, as otherwise you will not receive monthly statements and so be liable for late payment fees.

Is my payment information safe?
Payment information is processed securely by Klarna. No payment information is transferred to us or held by us. All transactions take place via connections secured with the latest industry standard security protocols.

How do I make a payment?
First, log in at www.klarna.com/uk and visit your Klarna Account overview page. Then, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna’s Customer Service here.

I haven't received an email with my statement.
Please contact Klarna’s Customer Service via live chat or phone. They will be able to provide you with details on how to pay.

I have cancelled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

What happens if I cancel or return my order?
As soon as Khyam have accepted your cancellation/return, then Klarna will make any necessary adjustments your balance and provide further help if needed.

I have cancelled my order. How long will it take until I receive my refund?
As soon as the store have registered your cancellation or your return, we will credit the balance back to your Klarna Account within next 5 business days.

I have asked for a refund. How will I be refunded?
If you have paid for your order with card, the refund will be made back to your Klarna Account balance. If the Account ends up in a credit balance, this can be used towards future purchases or you can request it to be paid back by contacting Customer Service.

I've received my monthly statement and a payment is due, but I've not yet received my goods.
You should of course not pay your statement until you've received your goods. In this case, we would ask that you contact the store and get an update on your order. You should also contact our Customer Service so that we can postpone the due date on your payment.

I still have questions regarding payment.
Visit Klarna’s Customer Service for a full list of FAQ’s, live chat and telephone options.

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