All you need to know about receiving your goods
We want Khyam Tents and Awnings to be available to all no matter where you are, so we provide affordable worldwide delivery. Our delivery services are completed by two courier companies; UKMail and Royal Mail. Once large items are dispatched you will receive an email from the allocated courier providing you with your delivery date and tracking details. Smaller items, such as Manual Joints, will usually be dispatched by Royal Mail. Please call us on 0800 644 4401 to amend the delivery fee before you order smaller items.
When providing us with the full delivery address, we are only able to deliver to that specified address. Our courier is unable to leave your order in a safe place or with a neighbour, unless you have specified your neighbour's address as the delivery address. Due to this we ask that you carefully consider whether someone will be available to sign for the delivery, otherwise our courier will leave a calling card and attempt delivery at their next earliest convenience.
We deliver all UK Mainland orders the next working day from when your order is placed. Orders placed before 2pm will be despatched the same day*, and those placed after 2pm are despatched the next working day. Orders placed over the weekend will be despatched on the next working day.
Delivery times for orders outside UK Mainland will vary depending on destination. Generally, deliveries outside UK Mainland arrive within 5-7 days. We may also arrange your delivery with an alternative courier to allow you to save on your delivery cost. For a more specific timeframe, please email firstname.lastname@example.org
Delivery days are Monday-Friday. Should a Saturday delivery be required then this is available at a higher fee. Please call 0800 644 4401 to arrange this.
Most orders will require a signature and are unable to be left in a safe place, unless requested by yourself directly to the courier. Delivery will be attempted up to a maximum of three times before the items are either returned to us or returned to your local depot to be collected by yourself. Should the items be returned to us due to three failed delivery attempts then you may be surcharged. Due to this, we urge you provide a delivery address whereby someone will definitely be available to receive the items. We can delay delivery of your items if requested when you purchase. Please include request details in your Order Notes.
Terms and Conditions
FREE NEXT DAY DELIVERY applies to any single order over £150.00 provided they qualify for the Free Delivery under these conditions. The Free Delivery is an automated voucher that is applied to your order the moment your basket exceeds £150.00 and therefore it a promotional benefit.
Only full priced items are guaranteed to receive free delivery. If you are using a voucher code, we reserve the right to withdraw the automated Free Delivery Voucher. Please note free delivery is not available during any special promotions or offers.
Only UK Mainland are able to receive free delivery as long as they meet the criteria needed.
*working days only