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Returns Policy

Contact details
Secco Limited,
3 Vigo Place
Aldridge
West Midlands
WS9 8UG

Web sales: 0800 644 4401
Technical help: 0844 850 4401*
Spares & Repairs: 0844 850 4402*
Accounts: 0121 373156
Fax: 0800 644 4402
*0844 Calls charged at 4p/minute

Return of goods policy
If you wish to make a return please contact 0844 850 4401 first with your order number and the reason why you wish to return the goods. Please do not return goods to the above address. We will be unable to process any returns sent to this address.
All purchases should be checked fully within 28 days of the purchase date and before embarking on your first camping holiday.

In the unlikely event that you need to return your purchase, you will need to repackage your item in the original packaging it was sent in. Please do not dispose of original packing until you are fully satisfied with your purchase.

If the original packaging is not available, new packaging can be sent. New packaging will be charged for at prevailing carton and carriage rates.

If goods are faulty or if the wrong item has been despatched they can be returned for a full refund (including delivery charge) or exchanged (subject to availability of replacement).
If the goods have been despatched as ordered and are not faulty, they can be returned for a refund, but only for the cost of the goods. In this case the refund will exclude any incurred a delivery charges.

All returns, faulty or otherwise, must be organised within 28 days of receiving your order. Items must be unused, still have their original packaging and labelling, and be accompanied by the original delivery note. Nothing in these conditions affects your statutory rights as a consumer. The card used for the purchase will be credited with the original purchase amount (less any delivery charge paid where appropriate).

We will not refund your postage costs unless the item is faulty or there is a packing error.

Cancellation Policy
If the goods have been dispatched as ordered and are not faulty, they can be returned for a refund, but only for the cost of the goods. Any delivery charges, along with a £2.00 picking/administration charge will be deducted from the refund due. Any orders cancelled prior to dispatch will incur a £2.00 picking/administration charge, which will be deducted from the refund due. All returns must be organised within 28 days of receiving your order. Items must be unused, still have their original packaging and labelling, and be accompanied by the original delivery note. Nothing in these conditions affects your statutory rights as a consumer. The card used for the purchase will be credited with the original purchase amount (less any delivery charge paid / admin fee, where appropriate).

If you wish to make a return please contact 0844 850 4401 first with your order number and the reason why you wish to return the goods.

We will not refund your postage costs unless the item is faulty or there is an error in the delivery.

Guarantee & Faulty Item
Please Note: Poles and joints on any tent are not covered under their manufacturer’s warranty. However spare poles are available to be purchased. Please contact enquiries@tentspares.co.uk or our Spares and Repairs Line on 0844 850 4402 for further information.

All other products are guaranteed against faults for a period of twelve months from the date of purchase unless otherwise stated. This guarantee excludes faults caused by misuse, neglect, accidents, reasonable wear & tear or adverse weather conditions.

If you wish to make a return please contact 0844 850 4401 first with your order number and the reason why you wish to return the goods.

Items returned under guarantee must be in a dry and clean condition and accompanied by proof of purchase from us and with a clear description of the fault.

Please note Khyam will not be held responsible for the following –
1. Reimbursing the cost of travel in any circumstance.
2. Reimbursing the cost of accommodation in any circumstance.
3. Reimbursing for any costs due to products causing damage to any property or persons.
4. Reimbursing the costs incurred for any goods not working for their intended purposes.

Complaints
We always aim to offer a high level of customer service. If you have any problems or queries please contact us:
- by telephone to our Technical help Line on 0844 850 4401
- or by faxing on 0800 644 4402
- or in writing or to our company address given at the top of our Terms and Conditions.

Company Details
Secco Limited
Registered Office: 3 Vigo Place, Aldridge, West Midlands, WS9 8UG
Company no: 05246570
VAT no: 811 531 469